Frequently Asked Questions
The experts at CPR Certification Made Easy have answered FAQs about our courses. Please read the FAQs and their answers below. Let us know if you are looking for more information.
1. What happen to the office located in Savannah?
Effective January 31 2018, our Savannah Office will be Closed due to a transfer in ownership of the building. This means that CPR Certification Made Easy, LLC will no longer be conducting classes for individuals in Savannah Georgia. We want to thank all the individuals that we have been able to serve at our Savannah Office location. CPR Certification Made Easy, LLC looks forward to continuing to provide certification classes for groups and corporate customers, not only in Savannah but throughout Georgia and the United States. For more information regarding the closing of the Savannah Office please contact us via email at firstname.lastname@example.org
. We can also be reached via phone at 678-665-6114
2. What if I am an individual and need a certification class?
Please visit cpr.heart.org to find a class near you.
3. How do I get a refund?
Refund Policy for all courses, except ACLS and PALS, is as follows:
Payments made at the Class: Payment is required before the class starts. Once the class has started, NO REFUNDs.
Online Payments: Refunds will be given up to 24 hours prior to the scheduled start time of the class. The instructor must be contacted via telephone or email to cancel. The payee must receive some form of written confirmation via email or text message of the cancellation. Refunds will be issued within 5 business days. No Cash refunds will be issued for online payments.
ACLS and PALS students: A deposit is required on receipt of pre-course materials. No pre-course materials will be distributed unless the deposit is paid in full. The remaining balance is due prior to the start of the class. These monies may be paid online or in person with cash or money order.
A minimum 24 hour notice prior to the scheduled start time of the class is required to cancel or reschedule a class. As long as the student gives at least 24 hour notice prior to the scheduled start time of the class a refund of the total amount paid will be issued. If the student gives less than a 24 hour notice prior to the scheduled start time of the class the only option will be to reschedule the class, if the student cancels the class NO REFUND will be issued.
Once the class has started NO REFUNDS will be issued. Students are expected to come prepared to complete the course. Once the class has started if for whatever reason* the student is unable to complete the course it will be the responsibility of the student to reschedule. NO REFUNDS will be issued.
*If at any point during the course the instructor advises the student that it would be better for the student to reschedule the course than to continue and the student chooses to continue, if the student does not successfully complete all required elements of the course NO REFUNDS will be issued, the student will not receive certification, and will have to reregister for the course and will have to pay full price again.
4. What if I can’t reach the instructor?
If you are attempting to reach an instructor and haven’t received a response in a reasonable amount of time please call 678-665-6114 or email us at email@example.com.